Returns & Refund Policy


Our policy lasts 14 days from the date of delivery.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, all the original labels, tags are still attached.  Items not worn or damaged, no makeup, fake tan or any other marks!

Please Note! We ask you to inform us by emailing us at to advise us that your items are on their way back to us so we can respond to any request as quickly as possible.                    

Non-returnable items:

Pierced products such as earrings; we cannot accept returned items if the tamper proof packaging has been opened - this is for hygiene reasons!

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted

Any item that is returned more than 14 days after delivery will not be accepted

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Kikki Couture
PO Box 9359
BH11 9DW


Return Shipping
To return your product, you should mail your product to:

Kikki Couture
PO Box 9359
BH11 9DW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are return shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. Without using this type of service, we do not guarantee that we will receive your returned item.